Privacy Policy
Last Updated: [Date]
1. Introduction
professionalpetsshop.com (“we”, “our”) values your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make purchases.
2. Information We Collect
We may process:
- Personal identifiers (name, address)
- Contact details (email, phone)
- Payment information (securely encrypted)
- Purchase history
- Device/browser data (IP address, cookies)
- Pet profiles (optional)
3. Purpose of Processing
Your data helps us:
- Process orders and shipments
- Provide customer support
- Improve our products/services
- Send relevant offers (with consent)
- Prevent fraudulent activity
4. Legal Basis
Under GDPR, processing is based on:
- Contractual necessity (order fulfillment)
- Legitimate interests (website security)
- Consent (for marketing communications)
5. Data Sharing
We only share information with:
- Payment processors (Stripe, PayPal)
- Shipping carriers (UPS, FedEx)
- Analytics providers (Google Analytics)
- Legal authorities when required
6. Data Security
We implement:
- SSL encryption for all transactions
- Regular security audits
- PCI-DSS compliance for payments
- Limited employee access
7. Your Rights
You may:
- Access your personal data
- Request corrections
- Delete your account
- Restrict processing
- Object to marketing
- Request data portability
8. Retention Period
We retain:
- Order data: 5 years
- Account information: 3 years after last activity
- Cookies: Up to 12 months
9. Cookies Policy
We use:
- Essential functional cookies
- Performance cookies (with consent)
- Marketing cookies (with consent)
10. Policy Updates
Changes will be posted here with updated effective dates.
For privacy requests, please contact us through your account on professionalpetsshop.com.
This policy complies with GDPR, CCPA, and other applicable data protection laws.